Privacy Policy

1. Introduction

Emplaris ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy management platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account registration information (name, email, phone number)
• Facility information and energy usage data
• Payment and billing information
• Communications with our support team

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information and IP addresses
• Usage patterns and system logs
• Energy consumption metrics from IoT sensors
• Performance and diagnostic data

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest (database provider)
• Hosted on enterprise cloud infrastructure with physical access controls
• Regular security assessments and penetration testing (roadmap)
• Role-based access controls, MFA for administrators, and audit logging
• Employee training on data protection

Emplaris monitors facility energy telemetry, not patient health records (PHI). We do not claim HIPAA compliance for the product unless a Business Associate Agreement is in place and PHI is explicitly processed. Our subprocessors may hold independent certifications (e.g. SOC 2) — see our Data Processing Agreement.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of certain communications
• Object to processing of your information

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: