1. Introduction
Emplaris ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy management platform and services.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account registration information (name, email, phone number)
- Facility information and energy usage data
- Payment and billing information
- Communications with our support team
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information and IP addresses
- Usage patterns and system logs
- Energy consumption metrics from IoT sensors
- Performance and diagnostic data
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure, HIPAA-compliant data centers
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Employee training on data protection
6. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of certain communications
- Object to processing of your information
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at: